returns & refund policy

What is your return policy?
At Mariel & Co – Printed Tote Bag, we go the extra mile for our customer satisfaction. If something isn’t right, we are happy to refund or exchange any new and unused merchandise within 30 days of the date of your purchase, no questions asked, no special catch. All we ask is that the merchandise is in the same condition you received it in, in the original packaging with all hand tags attached.

Can I cancel my order?
You can request cancellation right after your purchase but please note that we can not guarantee your order to be cancelled successfully. Once the order is placed, it will directly go to one of our warehouses to be processed and shipped. If we are able to intercept your package then we would be able to cancel your order. However there may be credit card fees and restocking fees applied.

How do I exchange an item?
If the item/items you received doesn’t work for you and you want to exchange them for a different item or color, you can return the original item by creating a return/claim request through emails. Please include the item name/link that you want to replace your order with. You will be responsible from the return shipping charges. Also original shipping and restocking fee may apply.

I received the damaged, defective, wrong item, Wrong Color. What do I do?
If you have received a damaged, defective, wrong item, wrong color***, or if something is missing, you must contact us through the link above within 3 days from the date of delivery. Otherwise we will not be able to track the error and replace the order. Please include a description of the issue and the solution that you prefer. We will process a replacement/credit and provide easy instructions for your return if applicable.
***Please note that, each individual screen resolution settings may result in different view of the bag online compare to real life. This may cause discrepancies in the color of the bag in comparison between the photo seen online and the bag in real life. Please be advised that due to this policy, your return request in regards to the color discrepancy will be denied.

Courier lost/delayed my package! What should i do?
We are very sorry to hear that your shipment may have experienced an issue on couriers end! Mariel & Co – Printed Tote Bag is not responsible for errors made by the shipping courier, such as delayed items or lost packages. We can still help you! Please open a claim so we can follow the issue with the courier. In many cases couriers will be able to locate lost packages and rearrange delivery. Mariel & Co – Printed Tote Bag is responsible to purchase the service you chose from the couriers, however couriers do not guarantee transit time (including expedited air shipments), in the event of any delay, they will not refund or compensate the fees.

I have a question about a return, and I’m unable to find the answer here.
Our team is on standby to help you and provide a solution for your problem. Please, simply fill out our contact form.