Shipping policy

When will you ship my order?
We understand you want to enjoy your bag order as soon as possible , and we work hard to make this happen. If your order is received before 2:00 pm ET, we will ship it that same business day. If your order is placed later then 2:00pm ET (11:00 am PST), your order will be shipped that following business day. Keep in mind that weekends and U.S. holidays are not considered business days.
You may experience an order processing delay of one or two business days during peak shipping periods, such as holidays or events. If a problem occurs that causes issues and delays for shipping your order, we will contact you by phone or email.

When will I receive my order?
Mariel & Co – Printed Tote Bag uses the best carriers in the business to make sure your order gets to you on time. We deliver in 1 to 5 business days within the 48 contiguous United States.
Transit time is 3 to 7 business days to Alaska and Hawaii and Puerto Rico

How can I track my shipment?
We will send automatic delivery notifications to your registered email address.

Can you ship outside of the U.S.?
We ship to Canada, Most European countries and Australia.

The courier lost my package! What should I do?
We are very sorry to hear that your shipment may have experienced an issue on couriers end! We are not responsible for errors made by the shipping courier, such as delayed items or lost packages.
We can still help you! Please contact us immediately so that we may file a claim with our courier to locate your shipment. Please be advised that our claims policy has a 3 business day window from the date of delivery for acceptance. Depending on the outcome once the claim has been closed, we will go ahead and either issue a refund for the original order or we will have the courier ensure that your package is delivered.

I don’t see the answer to my shipping question here. What do I do?
Our team is happy to answer any questions you may have, and assist you in any way we can. If you have any questions about shipping or delivery, simply fill out our contact form. We will be happy to assist you with information, or any way we can.